Common questions

Yes. Your account and the paying number do not have to match. A relative can settle all or part of your invoice, and each payment is tracked to the number it came from.

We reconfirm the price at booking. If it moved, you either pay the small difference or take a full refund. It is your choice, with a clear countdown.

Automatically. Each payment goes back to the exact MoMo number it came from, with no forms and no waiting on us to remember.

We re-check the fare and, if it still holds, issue your ticket. If not, you are refunded in full. You are never left paid but unticketed.

Yes, and it takes one step. Give a WhatsApp number or an email address, then confirm the one-time code we send. There is no password to choose or to forget.

The name, number, nationality, date of birth and expiry date, exactly as printed. Scanning the passport page fills them in, because a name that differs from the passport is a ticket the airline will refuse.

On WhatsApp and by email as soon as the airline issues it, usually within minutes of your invoice being settled in full.

Once a ticket is issued, the airline's fare rules decide what a change or a cancellation costs, and some fares allow neither. Message us with your booking reference and we will tell you what your fare permits before anything is charged.

The invoice shows the fare and our service fee before you pay, and that total is what you pay. We add nothing afterwards. Your mobile money operator may charge its own transaction fee.

WhatsApp is fastest. Email and phone reach the same team, so use whichever suits you.